Each trip carries its own cancellation terms, shown on the trip page and again when you register. The general shape is below.
BY YOU. Deposits are normally non-refundable, because they are spent securing accommodation and flights on your behalf. Beyond the deposit, what is refundable depends on how close to departure you cancel and what we have already committed on your behalf. Tell us as early as you can — it usually makes a real difference.
BY US. If we cancel a trip we refund what you have paid, less anything already spent on non-recoverable arrangements made specifically for you. Where a trip is cancelled for reasons within our control, we refund in full.
TRANSFERS. In most cases you may transfer your place to another traveller, or your payments to a future trip. Ask us.
REPLACE THIS TEXT with a policy reviewed by your own legal adviser before you go live.